Scope of application
The sale of products by Colton Foster in this site is regulated by the present General Conditions for Sale, with the same being considered to be fully accepted without reservation by the Purchaser when finalising the order.
The Seller reserves the right to update the content of these General Conditions for Sale without prior notice.
The present General Conditions for Sale are of a contractual nature and are obligatory for Colton Foster and, from formalisation of the order, the client in their commercial relationship with Colton Foster.
Identification of the seller
Company: SONSHOES, S.L.
TIN B-54821962
Address: Calle Profesor D. José Moya nº 3 Bajo, 30400 Caravaca de la Cruz, Murcia, Spain.
Validity of the offers
The prices, products and offers published on this site are exclusively addressed to consumers with a delivery address located in the European Union.
Specific offers (such as seasonal sales, special promotions, etc.) presented on the website will be valid while stocks last or until the end of the period specified for the offer, in which case said period will be clearly visible and will be contractually obligatory for Colton Foster.
The price of the products that are not subject to specific offers may vary at any time, under the criteria of Colton Foster. However, the price variation will NEVER be retroactively applied to the orders in process.
In the case of unavailability of an order which has already been paid for by the client, Colton Foster commits to complete the order placed, or to refund the amount in a maximum period of 15 days, to be chosen by the client, and to notify the client at all times via email or telephone.
Offer description
Colton Foster commits to detail and describe, graphically and visually, the products offered with the highest accuracy possible, taking into account that as the majority of the products are hand-made and created with natural materials, there may be small differences in the finish. In this case, Colton Foster denies all responsibility
Selection and price of the product
The Purchaser, under their own criteria, is the only party responsible for the selection of the object being purchased, as well as the use or function that will be provided for the same.
Colton Foster may describe, in a merely guiding manner in the general information provided for each product, the use considered to be most appropriate for this specific article, which will not generate any responsibility under any circumstances.
All prices are shown in Euro. Value Added Tax (VAT) is included in the price.
For informative purposes, it is stated that, with the formalisation and payment of the order, the client will receive an automatic confirmation email, which will detail the products ordered and the price paid for the same. Said email is not an invoice, but simply proof of order and payment. The corresponding invoice, with the breakdown of the amounts corresponding to the price and taxes, will be received by the client with the shipment of the product.
The modification of the VAT tax rate will be reflected in the prices from the entry into force of said modification, and will not affect orders that have previously been made and are in progress.
Order and secure payment
Select the product and make the payment
The validation of the order by the client implies the acceptance of all of the present General Conditions for Sale.
Under no circumstances will we record the client's bank card details.
The process that must be completed by the client to purchase products from Colton Foster is as follows:
Colton Foster does not record or visualise the bank details of our customers as they are details that are directly entered into the website of the payment platform, which confirms that they payment has been completed so that we can conclude the purchase process.
Payment non-compliance
Colton Foster reserves the right to refuse to process orders or complete deliveries for clients that have not paid, partially or totally, for a previous order or where there is a payment claim.
Payment security
In order to guarantee the security of the payment, Colton Foster redirects the purchasing process to the secure payment website of the payment platform itself (PayPal or Stripe). Colton Foster has no access at any time to the bank details of our clients. This services includes the SSL security protocol. The personal and confidential details (bank card number, expiration date, CSV code) are directly transmitted, in an encrypted manner, through the payment platform server, without any information circulating or being stored on the Colton Foster server.
The payment request is sent in real time to the secure payment administrator, which issues an electronic certificate as proof of the amount and date of the transaction completed.
Identification of the purchaser and Data Protection
Colton Foster only gathers the following details:
Visiting this website does not imply that the user is obliged to provide any information about themselves.
The details indicated above will only be obligatory for validation of the order, and will be treated exclusively for the following purposes:
Colton Foster will never use the information provided by the user for any other purposes, particularly for commercial purposes.
Also, Colton Foster will never transfer the data provided by the users to third companies or parties.
The users whose data is treated may exercise, free of charge, their rights to opposition, access and information, rectification, cancellation of their data and revocation of their authorisation, without retroactive effects in the terms specified in valid regulations, in conformance with the legally established procedure and as indicated in the respective forms.
Access to this website may imply the use of cookies.
Cookies are small amounts of information that are stored in the browser used by each user so that the server can remember certain information that can later be read only by the server that implemented the same.
Cookies have, generally, a limited duration in time.
No cookies on this website permits contact with the user's telephone number, their email address or any other type of contact.
No cookies on this website permit the extraction of information from the user's hard drive or the theft of personal information. The only way, on this website, for a user's private information to form part of the cookies is for the user to personally provide this information to the server.
Any users that do not wish to receive cookies or wish to be informed of their placement can configure their browser for this purpose.
In conformance with the provisions of Directive 95/46/EC of the European Parliament and Council, dated 24 October 1995, in relation to the protection of individuals with regards to the treatment of personal data and free circulation of this data, and the applicable Spanish legislation, we notify you that the details you provide to us will be incorporated to a file owned by SONSHOES, S.L. with the exclusive purpose of managing your registration for the validation of your order and/or the resolution of shipping incidents.
SONSHOES S.L. declares that the technical and organisational measures for data protection have been adopted in conformance with the valid European regulations. In compliance with the Organic Law for Data Protection, the user may exercise their rights to access, rectify, oppose or cancel their data via an email to yosoy@coltonfoster.com, or by post, sending a request and at least one of the order numbers from previous purchases made to SonShoes, S.L., Avda. de Cataluña No. 16, 03540, Alicante, Spain.
Delivery
Free shipping
Exclusively for peninsular Spain
The orders will be delivered in a maximum period of 48-72 hours after confirmation of the purchase, provided that they are made before 1 pm on working days (Monday to Thursday).
For orders placed after 1 pm or on Saturdays or holidays, the order will be processed on the following working day, with this being the time from which the maximum delivery period is counted.
Transport costs: Totally FREE.Express Delivery
Exclusively for peninsular Spain
The orders will be delivered in a maximum period of 24 hours after confirmation of the purchase, provided that they are made before 1 pm on working days (Monday to Thursday).
For orders placed after 1 pm or on Saturdays or holidays, the order will be processed on the following working day, with this being the time from which the maximum delivery period is counted.
Transport costs: 2.50€ (incl. VAT)Force majeure
In situations of force majeure that create an obstacle for the delivery of the products, the Seller will have the right to delay the same and, in the case that these circumstances last for over 15 days, to cancel the order, with a refund for the client of the price paid and without an obligation to provide compensation under any circumstances. Cases of force majeure will be considered, among others, to be: strikes, lack of transport, accidents in warehouses, fire, and in general all causes that cannot be attributed to the Seller.
Treatment of packages not delivered by the logistics service.
The packages that cannot be delivered to the final addressee (for the following reasons: the addressee is unknown as they do not live at the address indicated, they are repeatedly absent or the package is rejected) will be returned to Colton Foster.
In the case that the addressee is absent, the delivery service will leave a notice stating that they have called and will call again.
In the case that the delivery address is incorrect, the addressee is repeatedly absent or rejects the package, the packages will be returned to our logistics warehouse. In this case, notification of the incident will be provided via email and a voucher code will be included in the same email for the amount of the package that was not delivered. The client may request cancellation of the voucher and return of the amount paid by contacting our customer care service at yosoy@coltonfoster.com.
Colton Foster does not commit to reserve the articles that are returned to our facilities, but does commit to return the money for the same.
Exchanges, returns and cancellations.
No exchanges, returns nor cancellations shall be accepted for products that are returned incomplete, broken, damaged, deteriorated, stained or in any state that indicates, within reason, that the product has been used, and shall be returned to the client as quickly as possible.
All products to be exchanged or returned must be received in the proper packaging.
Exchange policy
The exchange process must be completed within 14 calendar days after receipt of the order and is free of charge to the client.
You must send an email to compras@coltonfoster.com indicating the order number and the product you want to exchange and why, full pick-up address (street, city, country, postal code), approximate time period, full name, and telephone number.
Return policy (due to imperfections, defects or receipt of the wrong product)
The returns process must be completed in a period of 14 calendar days from the receipt of the product.
This is at no cost to the client. SONSHOES S.L. shall reimburse the corresponding amount (including shipping costs from the initial delivery) without undue delay and always before 14 calendar days have transpired from the day when SONSHOES S.L. was informed of the decision to cancel the order. Reimbursement shall be made using the same method of payment which was used for the order once the returned product has been received and reviewed.
You must send an email to compras@coltonfoster.com indicating the order number and products you wish to return, the full pick-up address (street, city, country, postal code), approximate time period for pick-up, your full name, telephone number and reason for the return, whether due to imperfection or defect, with photos where the defects can be seen, and in the case of the wrong product, with a copy of the purchase request.
Right to cancellation
You have the right to cancel your purchase with no need for justification within a period of 14 calendar days from the receipt of the product.
This is at no cost to the client. SONSHOES S.L. shall reimburse the corresponding amount (including shipping costs from the initial delivery) without undue delay and always before 14 calendar days have transpired from the day when SONSHOES S.L. was informed of the decision to cancel the order. Reimbursement shall be made using the same method of payment which was used for the order once the returned product has been received and reviewed.
You must send an email to compras@coltonfoster.com indicating the order number and the products you wish to return, the full pick-up address (street, city, country, postal code), time period, your full name and telephone number.
Liability
Colton Foster will not be liable for incorrect use that clients may make of the system. Furthermore, no liability will be assumed in the case of an anomaly in the service supply, external intrusions or computer viruses.
No liability will be assumed in the cases of force majeure as listed above, nor for unforeseeable circumstances.
Colton Foster will not be liable for damages suffered by the products delivered caused by inappropriate use of the same.
Intellectual property
Both the brand Colton Foster and its logo and the design of the website, photos, text, sound and underlying programming are protected by the intellectual property laws. Partial or total copy or distribution of the same is completely prohibited. These are the exclusive property of SonShoes or its subsidiaries.